FAQs

Frequently Asked Questions

1. Do you ship internationally?

Yes. 1RAKU ships selected products from Japan to overseas destinations. Available shipping countries and shipping fees are shown at checkout. Some items may not be available for certain countries or regions due to shipping restrictions, customs rules, or carrier limitations.

2. How long does shipping take?

For in-stock products, we usually ship within 3 to 7 business days after payment confirmation. After dispatch, international delivery usually takes approximately 5 to 21 business days, depending on the destination country, customs procedures, and transportation conditions.

3.  Are your products new or vintage?

We offer Japanese tableware, teaware, dolls, stationery, lifestyle goods, and selected traditional items. Some products may be new, while others may be vintage, secondhand, handmade, or one-of-a-kind. Please check each product page carefully for the item condition, photos, size, material, and included accessories before placing an order.

4. How are fragile items packed?

Fragile items such as ceramics, teaware, and decorative goods are packed carefully with protective materials. However, international shipping may involve long-distance handling and customs inspection. If an item arrives seriously damaged, please contact us by email within 7 days after receipt with your order number, photos of the damaged item, and photos of the packaging.

5. Can I cancel, return, or exchange an order?

Cancellations, returns, or exchanges for customer convenience are generally not accepted after an order has been confirmed. If there is a serious defect, wrong delivery, or a material difference from the product description, please contact us by email within 7 days after receipt. We will review the case and respond according to our return policy.

6. Who pays customs duties and import taxes?

Customs duties, import taxes, customs clearance fees, and related charges are not included in the product price or shipping fee unless otherwise stated. These charges are the responsibility of the customer. Please check the import rules of your country or region before placing an order.