policy

 

 

Privacy Policy

小林株式会社 ("we," "us" or "our") handles personal information obtained through this website in accordance with this Privacy Policy.

Article 1. Information We Collect

We may collect names, addresses, telephone numbers, email addresses, shipping addresses, order details, payment-related information, inquiry details, browsing history, cookies, IP addresses, device information and other information necessary to operate the website.

Sensitive payment information such as full credit card numbers is generally processed by Shopify, payment processors or other payment service providers, and we do not directly store full card numbers.

Article 2. Purposes of Use

To sell products, process payments, ship orders, manage orders, verify identity, provide customer support and handle returns, exchanges and refunds.

To respond to inquiries, send important notices, notify customers of changes to terms and policies and provide after-sales service.

To prevent and respond to fraudulent orders, unauthorized access, payment fraud and violations of terms.

To improve the website, analyze usage, deliver advertisements, conduct marketing and develop products and services.

To respond to requests from laws, administrative agencies, courts, police or other competent authorities.

Article 3. Third-Party Disclosure and Outsourcing

We do not provide personal information to third parties except where required by law, where consent has been obtained, or where disclosure to service providers is necessary for business operations.

We may outsource handling of personal information to Shopify, payment providers, delivery companies, email delivery services, analytics and advertising services, accounting, legal or tax professionals, within the scope necessary for business operations.

Article 4. International Transfers

This website may use services provided by overseas companies such as Shopify, and order information and other personal information may be stored or processed outside Japan.

We will check the security and privacy protection systems of the services we use and manage them appropriately within the necessary scope.

Article 5. Cookies and Analytics

We may use cookies and similar technologies to improve convenience, analyze access, measure advertising effectiveness and prevent fraud.

We may use Shopify analytics, Google Analytics, advertising services, remarketing tags and similar tools.

Users may disable cookies through browser settings, but some functions of the website may not be available as a result.

Article 6. Security Management

We take reasonable and appropriate security measures to prevent leakage, loss, damage or unauthorized access to personal information.

When outsourcing the handling of personal information, we exercise necessary and appropriate supervision over the service provider.

Article 7. Requests for Disclosure, Correction or Deletion

If an individual requests disclosure, correction, suspension of use, deletion or similar action concerning their personal information, we will respond within a reasonable scope after identity verification and in accordance with applicable laws.

Please contact us at the inquiry address below.

Article 8. Retention Period

We retain order history, transaction records, accounting and tax records and other information for the period necessary under law or for business purposes.

Article 9. Contact

For inquiries about personal information: 小林株式会社, contact@1raku.shop

Article 10. Amendments

We may amend this Privacy Policy due to changes in laws, service contents or operational needs. The amended policy becomes effective when posted on the website.

 

Shipping Policy

Article 1. Shipping Origin and Delivery Areas

Products are generally shipped from Japan.

Delivery areas are those selectable on the checkout page. We may be unable to ship depending on the country or region, product type or carrier circumstances.

Article 2. Processing Time

For in-stock products, we usually ship within 3 to 7 business days after payment confirmation.

Shipment may be delayed due to weekends, holidays, year-end holidays, long vacations, supplier or warehouse circumstances, products requiring special packaging, weather, disasters or traffic conditions.

Article 3. Shipping Methods and Tracking

We select an appropriate shipping method based on product size, weight, destination and risk of damage.

If tracking is available, we will notify the tracking number by email or other means after shipment. Tracking information may take time to appear depending on the shipping method.

Article 4. Shipping Fees

Shipping fees vary depending on destination, product size, weight and shipping method. The final shipping fee is displayed at checkout.

For multiple items, shipping fees may vary depending on whether items can be combined, packaging size and the need to prevent damage.

Article 5. International Shipping, Duties and Taxes

For international shipments, customs duties, import taxes, VAT, customs clearance fees and similar charges may be imposed in the destination country. These costs are the customer's responsibility.

Delivery may be delayed due to customs procedures, local delivery conditions or customs inspections. We are not responsible for delays caused by such circumstances.

Article 6. Incorrect Address, Refusal and Storage Period Expiry

If the product is returned due to an incorrect or incomplete address entered by the customer, absence, refusal to receive or expiry of carrier storage period, the customer is responsible for reshipping fees, return shipping fees, customs duties and other charges.

If the customer does not request reshipment of the returned product, we may refund the amount after deducting the actual shipping, return shipping, fees and other costs we incurred.

Article 7. Damage, Loss and Delivery Accidents

If the outer box is damaged, wet, or the product is damaged upon arrival, please contact us within 7 days after receipt with photos.

If the case is eligible for carrier compensation, we will cooperate within the necessary scope for investigation and claims. Whether compensation is available is determined by the carrier.

Article 8. Packaging

For used goods, fragile items, ceramics, glassware, lacquerware, crafts and similar products, we use cushioning materials according to product characteristics. We may use recycled packaging materials for environmental reasons.

 

Return & Refund Policy

Article 1. Basic Policy

Due to the nature of our products, returns, exchanges and cancellations for customer convenience are generally not accepted.

For used, vintage, one-of-a-kind or individually handmade items, returns or exchanges are not accepted for small scratches, color unevenness, signs of use, age-related changes or other conditions described or shown on the product page.

Article 2. Order Cancellation

Cancellations after order confirmation may be accepted only before preparation for shipment begins.

Cancellations cannot be accepted after shipment preparation begins, after dispatch, or after individual sourcing, arrangement or packaging work has started.

Article 3. Eligible Cases for Return or Exchange

The product has a serious defect or damage.

A product different from the order was delivered.

The product condition is materially different from the product description.

In such cases, please contact us within 7 days after receipt with the order number, name, photos of the relevant parts and photos of the packaging condition.

Article 4. Cases Not Eligible for Return or Exchange

Contact is made more than 7 days after receipt.

The product has been used, washed, processed, repaired or discarded.

Accessories, tags, manuals, outer boxes or packaging materials are missing.

The product was damaged, soiled or lost after delivery to the customer.

The reason is normal aging or signs of use for a product clearly described as used, vintage, one-of-a-kind, outlet or sale item.

The reason is customer convenience such as color difference, size impression, texture, change of mind or no longer needed.

The reason relates to customs duties, import taxes or customs delays for international shipments.

Article 5. Refund Method

If a return is approved, we will generally refund to the original payment method after receiving and inspecting the returned product.

Depending on the payment provider, card company or PayPal processing status, it may take several days to several weeks for the refund to appear.

Shipping fees, customs duties, payment fees, gift wrapping fees and similar charges are not refundable unless the reason is attributable to us.

Article 6. Return Shipping

For defective products or wrong deliveries attributable to us, we will bear the return shipping fee.

If we exceptionally approve a return for customer convenience, return shipping fees, customs duties, customs clearance fees and reshipping fees are borne by the customer.

Article 7. Exchange of One-of-a-Kind Items

For one-of-a-kind, used and vintage items, exchange for the same item may not be possible. In such cases, we will reasonably decide whether repair, partial refund, full refund or another method is appropriate.

 

Sales Channel Policy

We manage our sales channels based on product characteristics, supplier and manufacturer requirements, licensing conditions, and the nature of each sales platform.
Not all products are offered for international sales. Certain items, including stationery, character goods, licensed products, and products intended primarily for the Japanese domestic market, may be sold mainly within Japan.
If a manufacturer or supplier provides specific conditions regarding sales regions or sales channels, we respect those conditions and manage the relevant products and platforms accordingly.

                                                                 Main Sales Channels and Product Focus

 

Terms of Service

These Terms of Service ("Terms") set out the conditions for using 1RAKU ("this website"), operated by Kobayashi Co., Ltd. ("we," "us" or "our"). By using this website or placing an order, the customer is deemed to have agreed to these Terms.

Article 1. Scope

These Terms apply to browsing this website, ordering products, payments, shipping, returns, refunds, inquiries and all other use of this website.

Article 2. Orders and Formation of Sales Contract

A sales contract is formed when the customer completes the order process and we accept the order. Automatic emails may only confirm receipt of an order. We may be unable to accept an order after checking inventory, product condition or delivery availability.

Article 3. Prices, Product Information and Stock

We endeavor to ensure that product information, prices, stock quantities, photos and descriptions are accurate. If an error, stock discrepancy, product condition issue or system error is found, we may cancel the order, issue a refund, propose an alternative or take other reasonable measures, whether before or after order confirmation.

Article 4. Payment Methods

Payment methods, timing and available payment options are as shown on the checkout page. We may be unable to accept an order due to screening, approval failure or service disruption by a payment provider.

Article 5. Shipping

Delivery areas, processing time, shipping fees, tracking, customs duties and import taxes, incorrect addresses, refusal of receipt and delivery accidents are governed by the "Shipping Policy" in this document.

Article 6. Returns, Refunds and Cancellations

Returns, exchanges, refunds, order cancellations and handling of defective or damaged products are governed by the "Return & Refund Policy" in this document.

Article 7. Used, Vintage and One-of-a-Kind Items

Used, vintage, craft and one-of-a-kind items may have age-related scratches, color unevenness, signs of use, individual differences, missing boxes or missing accessories. Please review the photos and descriptions on the product page and understand the nature of such products before ordering.

Article 8. Prohibited Conduct

Customers must not place orders using false information, commit payment fraud, place excessive orders for improper resale, infringe rights of this website or third parties, obstruct business, access systems without authorization, or engage in conduct that violates laws or public order and morals.

Article 9. Account Management

If account functionality is available on this website, customers are responsible for managing their registration information, ID and password. If unauthorized use is suspected, please contact us promptly.

Article 10. Intellectual Property

All rights to text, photos, images, logos, designs, product descriptions and other content on this website belong to us or their rightful owners. Unauthorized reproduction, copying, modification or commercial use is prohibited.

Article 11. Changes, Suspension and Termination of Services

We may change, suspend or terminate product offerings, prices, shipping methods, payment methods, website functions or other content of this website as necessary.

Article 12. Disclaimer and Limitation of Liability

Except in cases of our willful misconduct or gross negligence, we are not liable for indirect damages, special damages or lost profits arising from the use of this website, delivery delays, customs procedures, communication failures, system failures, third-party services, or differences in color tone between product photos and actual products.

Article 13. Personal Information

Handling of customer personal information is governed by the "Privacy Policy" in this document.

Article 14. Changes to These Terms

We may amend these Terms due to changes in laws, service contents or operational needs. The amended Terms become effective when posted on this website.

Article 15. Governing Law and Jurisdiction

These Terms and transactions on this website are governed by the laws of Japan. The Osaka District Court has exclusive jurisdiction as the court of first instance over disputes relating to this website.

Article 16. Contact

For inquiries about these Terms, please contact us at contact@1raku.shop.